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Privacy Policy
Last Updated: January 15, 2025
1 Information We Collect
At FuseConnectPage, we collect information necessary to provide our financial forecasting and budgeting education services. This includes personal details you provide when creating an account, enrolling in programs, or contacting our support team.
Personal Information
We collect your name, email address, phone number, and billing information when you register for our services. This data helps us deliver personalized learning experiences and maintain communication about your educational progress.
Usage Data
Our platform automatically collects information about how you interact with our educational content, including lesson completion rates, quiz scores, and time spent on different modules. This data helps us improve our curriculum and identify areas where students might need additional support.
- Account registration information and profile details
- Payment and billing information for course enrollment
- Learning progress and performance analytics
- Communication preferences and support interactions
- Device information and browser specifications
2 How We Use Your Information
Your information serves specific purposes related to delivering quality financial education. We use collected data to personalize your learning journey, track your progress through our programs, and provide timely support when you need assistance.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Contact Information | Course delivery and support | Duration of enrollment plus 2 years |
| Learning Progress | Curriculum improvement and certification | Permanently for transcript purposes |
| Payment Data | Transaction processing and refunds | 7 years for tax compliance |
We also use aggregated, anonymized data to improve our educational offerings and develop new courses that better serve our Vietnam market students. This statistical information helps us understand learning patterns without compromising individual privacy.
3 Data Sharing and Third Parties
We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance. Our partnerships with educational technology providers and payment processors involve carefully vetted companies that meet our privacy standards.
Service Providers We Work With
Our platform integrates with trusted third-party services including payment processors for secure transactions, email service providers for course communications, and learning management systems for content delivery. These partners operate under strict confidentiality agreements and data protection standards.
We never sell your personal information to marketing companies or data brokers. Any data sharing occurs only to enhance your educational experience or fulfill legal obligations under Vietnamese privacy laws.
4 Your Privacy Rights
As our valued student, you maintain significant control over your personal information. Vietnamese privacy regulations provide specific rights regarding data access, correction, and deletion that we fully support.
- Request access to all personal data we've collected about you
- Correct inaccurate information in your student profile
- Delete your account and associated data (subject to legal retention requirements)
- Opt out of non-essential marketing communications
- Download your learning progress and certification records
- Restrict processing for specific purposes while maintaining essential services
Exercising Your Rights
To exercise any of these rights, contact our privacy team at [email protected] with your specific request. We respond to all legitimate privacy requests within 30 days and provide clear explanations of any limitations based on legal requirements or technical constraints.
5 Data Security Measures
Protecting your educational records and personal information represents a fundamental responsibility we take seriously. Our security infrastructure includes multiple layers of protection designed to prevent unauthorized access, data breaches, and system compromises.
Technical Safeguards
We employ industry-standard encryption for data transmission and storage, regular security audits, and access controls that limit staff interaction with student data to specific job functions. Our servers utilize advanced firewalls and intrusion detection systems monitored around the clock.
Organizational Measures
Our team receives regular privacy training, and we maintain strict policies about data handling procedures. Background checks are required for all employees with access to student information, and we conduct annual reviews of our privacy practices.
While we implement comprehensive security measures, we also encourage students to use strong passwords, keep their login credentials confidential, and report any suspected security issues immediately to our support team.
6 International Data Transfers
Some of our educational technology partners operate servers outside Vietnam, which means certain data may be processed in other countries with different privacy laws. We carefully evaluate these relationships to ensure adequate protection standards.
Cross-Border Data Protection
When data leaves Vietnam, we use approved transfer mechanisms including standard contractual clauses and adequacy decisions recognized under Vietnamese law. These legal instruments ensure your information receives protection equivalent to domestic standards.
Students can request information about specific countries where their data might be processed and the safeguards we've implemented for each transfer. We maintain detailed records of all international data flows and the legal basis for each transfer.
7 Cookies and Tracking Technologies
Our educational platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how students interact with course materials. These tools help us deliver personalized content and improve our services.
Essential Cookies
These cookies are necessary for basic platform functionality, including maintaining your login session, remembering your progress through lessons, and ensuring security features work properly. You cannot opt out of essential cookies while using our services.
Analytics and Performance
We use analytics cookies to understand how students navigate our courses, identify popular content, and discover areas where learners frequently encounter difficulties. This information helps us continuously improve our educational offerings.
You can control non-essential cookies through your browser settings or our cookie preference center. However, disabling certain cookies may limit some platform features or personalization options.
8 Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our services, technology, or applicable laws. Significant changes will be communicated to active students through email notifications and prominent notices on our platform.
Minor updates that don't affect how we collect or use your personal information may be posted without direct notification. We encourage students to review this policy periodically to stay informed about our privacy practices.
Notification Process
When material changes occur, we provide at least 30 days notice before the updated policy takes effect. During this period, you can review changes and decide whether to continue using our services under the new terms or exercise your right to data deletion.
Privacy Contact Information
For questions about this privacy policy or to exercise your privacy rights, reach out to our dedicated privacy team through the following channels:
Email Address
[email protected]
Phone Number
+84963333776
Mailing Address
37 Đ. Mai Anh Tuấn, TT. Nga Sơn, Nga Sơn, Thanh Hoá, Vietnam